Cybercriminals take advantage of the COVID-19 pandemic to devise new scams. Remain extra vigilant, especially when responding to emails, giving out confidential information or clicking on links. 

Visit our security centre

Mobile banking

Bank from home with our Absa Uganda mobile banking app. Simply download the latest version of our app from App Store or Google Play and complete your banking whenever you need to. Use your internet banking login credentials to log in. 

Never share your card PIN, card CVV, card one-time PIN (OTP), online banking PIN or online banking password with anyone.  Visit our security centre for more information.  

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Internet banking

Discover how you can do most of your everyday banking online. Transfer funds, pay bills, request statements and a whole lot more. You can register yourself online, using either your account number and debit card, or using your credit card. Once you are registered, you can simply log in.

Log inRegister yourself

Try one of our other digital banking solutions
Hello Money *233#

Use your phone to buy airtime or send money to anyone  with CashSend, even when you don't have data. You can also use Hello Money to transfer funds between your accounts and between local banks, check your account balances, view statements, buy airtime and buy data

Self-register by dialling *233# and following the instructions. Make sure you have your debit card handy!

Branch operations

Our branches will be fully operational from 09:00 to 15:00 Monday to Friday and closed on weekends.

We encourage customers to continue making use our convenient digital channels (online banking, mobile and intelligent ATMS) which are available 24/7 and our agent banking locations countrywide.

How we are helping our Personal Banking (salaried) customers

If you are a salaried customer employed in a sector that has been adversely affected by the pandemic and your salary has been directly impacted, a payment holiday of up to 3 months will be considered on a case-by-case basis.

The offer will result in an extension to your loan repayment period to accommodate the repayment holiday and interest accrued during this time.

The bank’s relationship managers will engage with your employers directly and will assess repayment solutions based on each employer’s unique requirements.

If necessary, we will be open to discussing a payment period extension for another 3 months.

Please note that the payment relief program will not be applicable to credit cards and overdrafts.

How we are helping our Business, Corporate and Investment Banking customers 

SMEs

If you are a small or medium enterprise (SME) customer whose business has been negatively impacted by the pandemic, we will assess how your business has been affected and consider a payment holiday of up to 3 months. The offer will result in an extension to your loan repayment period to accommodate the repayment holiday and interest accrued during this time.

If necessary, we will be open to discuss a payment period extension for another 3 months.

We encourage you to contact Lincoln.kakande@absa.africa or godfrey.kyeyune@absa.africa who will assess repayment solutions based on your uniqe requirements.

Please note that the payment relief program will not be applicable to credit cards and overdrafts.

 

Business Banking

As a Business Banking customer, if your business has been negatively impacted by the pandemic we will assess how you have been affected and consider a payment holiday of up to 6 months. The offer will result in an extension to your loan repayment period to accommodate the repayment holiday and interest accrued during this time. We ask that you contact your relationship manager as they will assess repayment solutions based on your unique requirements.

If necessary, we will be open to discuss a payment period extension for another 3 months.

Please note that the payment relief program will not be applicable to credit cards and overdrafts

 

Corporate and Investment Banking

We understand that, as a Corporate customer, you will most likely have been affected by the on-going pandemic. Depending on your situation and your unique business requirements, a payment holiday of up to 6 months will be considered. The offer will result in an extension to your loan repayment period to accommodate the repayment holiday and interest accrued during this time. Please contact your relationship manager, as they will assess repayment solutions based on your unique requirements.

If necessary, we will be open to discuss a payment period extension for another 3 months.

Most frequently asked questions

  • Are Absa Uganda branches open?

    Our branches will be fully operational from 09:00 to 15:00 Monday to Friday and closed on weekends.

    We encourage customers to continue making use our convenient digital channels (online banking, mobile and intelligent ATMS) which are available 24/7 and our agent banking locations countrywide.

  • Will all services be available at branches?

    All critical services will be available at open branches (some branches have been temporarily close or have reduced their operating hours in line with government stipulations). However, we encourage customers to make use of our convenient digital channels (online banking, app), which are available 24/7, during this period.

  • Will there be cash available from ATMs?

    All our ATMs will continue to work and be maintained. Customers are encouraged to use our Cash Accepting ATMs for deposits and digital channels for banking transactions, rather than visiting a branch during this emergency situation.

    Please remember to sanitise your hands before and after withdrawing cash from an ATM, and practise social distancing at the ATM, in the interests of your health and safety, and those around you.

  • Is it safe to go into an Absa branch or use an Absa ATM?

    Absa’s main priority is the safety of its customers, employees and community members. As such, we have made every effort to ensure that the following measures are in place:

    • Social distancing practices apply within and outside our branches and at our ATMs.
    • Hand sanitisers have been made available for staff to use after every transaction or customer interaction.
    • Hand sanitisers are also available for customer use when visiting a branch.
    • Biometric readers are wiped down with alcohol swabs after every transaction or customer interaction.
    • Cash handlers have been provided with regulation gloves.
    • All cleaning protocols have been enhanced (e.g. sanitisation of desks, counters, etc.). 
    • Educational initiatives have been implemented for staff members (increasing awareness around hygiene and general behaviour).

    We ask customers to adhere to the guidelines and respect the social distancing parameters inside branches/banking halls and at ATMs.

  • What should I do if I can't meet my monthly payments?

    We understand that some of our customers are facing substantial financial challenges during this time. We are all in this together and Absa is here to help. As such, the following concessions have been made:

    • Salaried customers – A payment holiday will be offered on a case by case basis to individual customers employed in a sector that has been adversely affected by the crisis. Our relationship managers will engage with their employers directly and will then look at offering repayment solutions based on each employer’s unique requirements.
    • SME customers – The bank will look at how each business has been affected individually and then offer customers a payment holiday of which timelines will be determined on a case-by-case basis. We encourage you to reach out to Lincoln.kakande@absa.africa or godfrey.kyeyune@absa.africa who will assess repayment soltions based on your unique requirements.
    • Business Banking customers - For these customers, the bank will offer a payment holiday, with timelines determined on a case-by-case basis. Customers in need are asked to contact their relationship manager who will provide further assistance, based on each business’ unique requirements.
    • Corporate customers – Depending on each customer's situation and unique business requirements, a repayment holiday will be offered. Customers are asked to contact their relationship manager who will look at offering repayment solutions based on each business' unique requirements. 

    We hope these optional offerings will help to ease the financial strain for customers affected by COVID-19. Your relationship manager will be in touch with you shortly to discuss these relief offerings.

    To find out more please contact us on 0800 222 333 (toll free) or 0312 218 348 or email us at absa.uganda@absa.africa

    We are committed to helping customers through this difficult period, so please call us to discuss a personalised credit solution.

  • What if I don't have access to internet banking?

    You can register yourself online, using either your account number and debit card, or using your credit card. Once you are registered, you can simply log in.

  • What if I don’t have the mobile banking app?

    Simply download the latest version of our app from App Store or Google Play and complete your banking whenever you need to. Use your internet banking login credentials to log in. 

    Never share your card PIN, card CVV, card one-time PIN (OTP), online banking PIN or online banking password with anyone.  Visit our security centre for more information.   

  • What is Absa’s contribution to the Uganda government’s efforts to support the economy during this time?

    As an active corporate citizen, Absa Bank Uganda is contributing to a number of government efforts to contain the spread of COVID-19, and is also participating in an industry-wide response to support local economies during this time. We are working with all relevant authorities and regulators to ensure that critical banking and financial services remain available, and to facilitate economic relief measures for customers and clients in respect of their debt obligations.

    In addition, Absa Bank Uganda donated 4 mobile isolation units valued at UGX100 million to the Ministry of Health to aid the emergency response to the COVID-19 pandemic. The EpiTents can be set up anywhere, are solar-powered and have previously been deployed for use to fight outbreaks like Ebola. They are designed to be mobile, multi-functional hospital isolation wards to reduce heat stress and cut down on humidity while protecting against airborne pests and weather conditions to ease the conditions of both patients and medical response teams.

    The contribution was in addition to the bank’s earlier donation of UGX20 million to the COVID-19 taskforce, given through the Uganda Bankers Association (UBA). The funds collected by the Association will support procurement of personal protective equipment (PPE) to the health workers at the frontline as well as give financial support to Makerere University Department of Immunology and Molecular Biology, College of Health Sciences, who are in advanced stages of producing rapid test kits for COVID-19.

Absa  Bank Uganda Limited is constantly monitoring the situation and assessing how to best support our country's efforts when it comes to reducing the economic, health and labour market impacts of COVID-19. Please note that terms and conditions apply to relief measures.

Need more help?

Call us on:
0800 222 333 (Toll Free)
+256 (0) 312 218 348 (Network charges apply)

Email us:

absa.uganda@absa.africa