You've probably seen a few exciting changes taking place and we are sure
you have some questions. Here are some answers.

  • 1. What will change after the name change?

    1. General

    What will change

    • Product names that reference Barclays will change. These will be replaced by Absa (e.g. Barclays Depositor Account will change to Absa Depositor Account).    
    • Your underlying information will remain unchanged, but your account statements may look a little different (e.g. Barclays references will be replaced with Absa references).    
    • Frontline branch staff will wear our new Absa uniform.    

    What will not change

    • No change to your account details. 
    • No fee changes associated with the name change.    
    • No need to re-contract on existing agreements, terms and conditions.    
    • No impact on the privacy of your information.    
    • Our branches will operate as usual during our normal banking hours.       

    2. Cards 

    What will change

    • All new cards issued will be under the Absa brand from 11 November 2019.    

    What will not change

    • Barclays cards will continue to work as normal until their date of expiry.    
    • Both Barclays and Absa cards will continue to work in ATMs, point-of-sale (POS) terminals and online, as usual.    

    3. Cheques

    What will change

    • All new chequebooks will be issued under the Absa brand from 11 November 2019.    

    What will not change

    • You can use your Barclays cheque book until April 2020. After that date only cheques drawn on from an Absa cheque book will be accepted. 

    4. Channels

    • In preparation for our official change from Barclays Bank of Uganda Limited to Absa Bank Uganda Limited on 11 November 2019, our website and Internet Banking will be rebranded as Absa over the weekend of 9/10 November 2019. Your online banking credentials will remain the same.
    • Download our updated Absa Mobile App from the App Store (Google Play or Apple App) to experience world-class banking.
    • The look and feel of ATMs, internet banking and mobile apps have changed, but they will continue to work as normal.

    5. Contacting us

    For more information, go to  

    What will change

    What will not change

    • All phone numbers remain unchanged.


  • 2. Who is the Absa Group Limited?

    Absa Group Limited is our parent company and is one of the top 40 companies listed on the Johannesburg Stock Exchange. We are one of Africa’s largest diversified financial services groups offering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management and insurance. The Group has a presence in 12 African countries and an international representative office in London. We have almost 40,000 employees, more than 1,000 branches, and approximately 10,000 ATMs.

    The Group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Moçambique, Seychelles, South Africa, Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda, and Zambia. The Group also has representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Moçambique, South Africa and Zambia.

    Absa represents a uniquely diverse African banking group whose purpose is to bring possibility to life.

  • 3. What do these changes mean for me as a customer? Do I need to do anything?

    You do not need to do anything as a result of the changes you’re seeing. Your products and services will not be impacted by our name change. You can look forward to a new, refreshed banking experience with us once we’ve changed to the Absa name.   

  • 4. Will you be issuing new chequebooks?

    All chequebooks issued from 11 November 2019 onwards will be branded with the Absa Bank Uganda Limited brand identity.

    You can use your Barclays cheque book until April 2020. After that date only cheques drawn on from an Absa cheque book will be accepted.    

  • 5. Will you be issuing new cards?

    All new cards issued from 11 November 2019 onwards will bear the Absa Bank Uganda Limited brand identity. Barclays-branded cards will continue to be valid until they expire, at which point we will replace this card with an Absa-branded card.

  • 6. Will there be staff changes? Will I be dealing with the same tellers/branch manager?

    Nothing will change in how we serve you on a daily basis, so you can bank with us as confidently as you always have.

  • 7. Will the Barclays branding be completely gone after the name change to Absa?

    Given the operational complexity of our name change, there will be a period of time where the blue of Barclays and the red of Absa will co-exist. All in all, we have until mid-2020 to fully transition to the Absa brand, but we expect to accomplish this long before this deadline.

  • 8. Why did you decide on Absa as the new brand?

    We know how important a decision like this is, and, before coming to any conclusions, we consulted widely with employees, customers, regulators and other stakeholders across the continent. The outcome of these discussions was that we needed one brand to unite all our operations across Africa. The Absa brand is already well-established and well-known in parts of Africa, and has strong African and international banking credentials.    

  • 9. You will need to invest significant resources in the rebranding exercise. Will I be paying for this?

    The cost of implementing and communicating this rebranding has been carefully planned. The cost will be paid by our company, and will not be passed on to you now or in the future. 

  • 10. Is Barclays PLC still involved in any way?

    Although Barclays PLC is no longer a majority shareholder, they continue to have a shareholding in our parent company, Absa Group Limited.    

  • 11. Can I have the same confidence in this new brand as I had in Barclays?

    Absa Group Limited is committed to building on Barclays' heritage in Africa and the strengths that we already have on the continent. We have a deep history and local knowledge in Uganda. Our main products and services haven’t changed. Our customers can bank with us as confidently as they always have.    

  • 12. Will my money be safe with this bank?

    You can bank with us as safely as you always have. Absa Group Limited is one of the largest banking groups in Africa, with a balance sheet size of more than USD 91 billion (as at 30 June 2019).


  • 13. Will these changes affect products and services?

    No, our name change will not directly affect your existing products or services. In fact, once we have Absa in Uganda, you can look forward to new and innovative products and services.

  • 14. Will my card and account still work?

    The process of changing Barclays Bank of Uganda Limited to Absa does not affect the functionality of products or services. Your account and cards will continue to work as they always have.    

  • 15. Will my banking app still work?

    Your Barclays branded banking app will work until 11 November, 2019 after which you will need to download our new Absa branded banking app from your Google Play store or Apple App store.    

  • 16. Can I still use my Barclays-branded card in the ATM and at branches and points-of-sale?

    Yes, you can continue to use all your Barclays products and services in the same way as you have in the past.

  • 17. Will there be any additional transactional charges for using a Barclays-branded card in an Absa ATM or point-of-sale (POS) machine, and vice versa?

    There will be no additional bank fees or charges on any of these transactions.

  • 18. Will I be able to access all my banking services without interruption?

    Our transition period is being carefully managed and will align with stakeholder and regulatory requirements to ensure that the changes are as seamless as possible. We are working hard to ensure a smooth transition of all our systems from Barclays to Absa, with minimal interruption to our customers.    

  • 19. Will I be required to change my account details?

    No, you will not be required to change your banking details at any point during our name change. However, we urge you to be particularly vigilant during this time, as fraudsters are always looking for opportunity to obtain important personal information by masquerading as your bank. They may use our name change as an opportunity to ask you to change your details. Such messages do not come from us – your bank account details (including account number and branch code) will not change.

  • 20. Will my bank charges/rates be changing?

    Bank charges and rate changes happen from time to time in most banks. Any changes to bank charges or rates will not be a result of our brand transition or change, but will happen as part of our normal course of business.    

  • 21. Will this affect the current loan agreement I have with Barclays?

    There will be no change to your current loan agreement with Barclays. The contracts will not require change now or in the future.    

  • 22. If I suspect my account has been compromised, who should I call?

    If you suspect that your account has been compromised, contact our call centre on 0800 222 333 toll free or +256 312 218 347. If your card is lost, stolen, retained or jammed while using a Barclays or Absa ATM, contact our call centre on 0800 222 333 toll free or +256 312 218 347.    

  • 23. What must I do if I receive an email or link asking me to provide my account details/ information?

    We will not be asking customers for any information nor will we need you to update any of your personal account information or details as a result of this change.    

  • 24. Who can I contact for more information?

    If you have a specific query or have a question that has not been answered, you can contact our call centre on 080022233 or +256 312218348. Alternatively, speak to any of our branch staff or email us at    

Need more help?

Call us on:
0800 222 333 (Toll Free)
+256 (0) 312 218 348 (Network charges apply)

Chat to Abby on WhatsApp:
+256 707 433 433

Email us: