Internet banking help

How to register and manage your account

View easy step-by-step guides on how to register, buy electricity, and transfer funds and more.

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How to purchase electricity

We show you easy steps to buy electricity online for yourself or a beneficiary.

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How to do a fund transfer

You can transfer funds online using internet banking to another Absa account or to a wallet. Discover how.

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How to pay your credit card and tax online

You can easily pay your Absa credit card and pay your tax online. Discover how.

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How to register and manage your account

How to register (new user)

Personal

1. Visit www.absa.co.ug

2. Click on "Register Now"

3. Enter customer information and accept the terms and conditions

4. Customer receives OTP via SMS

5. Enter OTP and click next

6. Create username and password and your set of secret questions and answers

7. Click next

8. Confirmation screen

Business

1. Visit www.absa.co.ug

2. Go to "Business Banking" section on the right side

3. Click "Pre-registered customer fulfillment"

4. Enter customer information and accept the terms and conditions

5. Customer receives OTP via SMS

6. Enter OTP and click next

7. Create username and password and your set of secret questions and answers

8. Click next

9. Confirmation screen
Manage beneficiaries

1. Visit www.absa.co.ug

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. Go to Transfer & Payments tab

6. Click on Manage My Payee(Right hand side)

7. Your list of saved beneficiaries is displayed. Click on any of them to delete or edit the details

8. To save a new beneficiary, click on "Add payee"

9. Select the Transaction type under which you want to save the payee

10. Populate the payee details

11. Input the OTP

12. The beneficiary is saved!
Obtain statements

1. Visit www.absa.co.ug

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. Go to Account & Transactions tab

6. Click on the account number whose statement you want to view

7. Click on Account Activity/e-statement

8. Select the statement duration and click Search

9. Click on the PDF/Excel option at the top to download this statement to your device
Obtain proof of payment

1. Visit www.absa.co.ug

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. Go to Transfer & Payment

6. Click on View Payments History(right side of the page)

7. Select the Transaction Type. Any successful payment will have the option “Generate” on the extreme right.

8. Click on Generate and Click on Download.

9. The payment will be downloaded in PDF onto your device.
Download and view account confirmation letter

1. Visit www.absa.co.ug and go to internet banking

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. Go to Transfer & Payments tab

6. Click on Account Confirmation Letter (Right-hand side)

7. The Account details are displayed. Click on "Review and Download"

8. The Account Confirmation page is displayed

9. Click on Download for the Account Confirmation Letter to be downloaded to your Device in PDF.
Manage standing instructions

1. Visit www.absa.co.ug

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. Go to Transfer & Payments tab

6. Click on Manage Standing Instruction (right-hand side)

7. Your existing standing instructions are displayed. Click on any of them to delete or edit the details

8. To create a new standing instruction, click on "Set up a standing instruction"

9. Select the Source Account

10. Select the beneficiary (This is either to an existing beneficiary or a new beneficiary)

11. For a new beneficiary, please go the Transaction Type and click on "New Payee". Click "Next"

12. Populate the payee details

13. Under the "Transfer Date" option, select "Recurring Transfer"

14. Select the First Payment Date and the Frequency of the transfers

15. Choose when the transfers should stop and select to save the beneficiary on your list of payees

16. Click Next and Confirm

17. Enter OTP

18. The standing Instruction is set up
Manage payee (business)

1. Visit www.absa.co.ug and login to internet banking

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. Go to Transfer & Payments tab

6. Click on Manage My Payee(Right hand side)

7. Your list of saved beneficiaries is displayed. Click on any of them to delete or edit the details

8. To save a new beneficiary, click on "Add payee"

9. Select the Transaction type under which you want to save the payee

10. Populate the payee details

11. Input the OTP

12. The beneficiary is saved!
Manage transaction workflow (business)

1. Visit www.absa.co.ug and logon to internet banking

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. The first signatory initiates a transaction and inputs an OTP to complete it

6. The 2nd user logs into internet banking

7. Go to Dashboard

8. Select Pending Activation from dropdown

9. Select the transaction to be authorised from list and click on "Authorise"
Download and view letter of credit

1. Visit www.absa.co.ug and logon to internet banking

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. Go to the Customer Service Tab

6. Click on "Letter of Credit" (Right-hand side)

7. Click on "Download The Letter of Credit Form"

8. The Letter of Credit is downloaded to your device in PDF.

How to purchase electricity

Visit www.absa.co.ug and logon to internet banking
Enter username and password
Click login
Enter the answer to the Secret Question
Select 'pay my utility bills' on the right of the screen
Select payee, click next and enter amount (for registered biller)
For a new payee, select electricity under biller type and select Umeme as the biller
Enter meter number and payee nickname
Enter amount and click next
Review and confirm transaction details
Enter OTP and you will get a confirmation screen

How to do a fund transfer

How to do a fund transfer (Absa to Absa)

1. Visit www.absa.co.ug and logon to internet banking

2.Enter username and password

3. Click log in

4. Enter the answer to the Secret Question

5. Select 'transfer and payment' tab

6. Select account you want to transfer funds from and payee

7. For a registered payee, enter amount, payment description and click next (For a new payee, enter customer details and follow the next steps)

8. Review and confirm transaction details

9. Enter OTP and you will get a confirmation screen
How to do bank to wallet transfers

1. Visit www.absa.co.ug and logon to internet banking

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. Go to "Pay my utility bills"

6. Select New payee and select Mobile Wallet

7.Select either "Funds Transfer to Airtel Money" or "Funds Transfer to MTN Mobile Money"

8. Select to send to your mobile number or another mobile number

9. Enter mobile number/Verify your mobile number when displayed

10. Add to payee list if you wish

11. Click Next and select the Source account and Enter amount

12. Click next

13. Confirm details and click next

14. An OTP will be sent to you to validate and then the transaction will be successful.
How to do an electronic fund transfer (EFT)

1. Visit www.absa.co.ug and logon onto internet banking

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. Go to Transfer & Payments tab

6. Select the source/transactional account

7. Under "Electronic Funds Transfer", Select New Payee or the name of an already saved payee and Click Next

8. For a new payee,Populate the customer's name,account number and physical address

9. Under "Beneficiary Bank", Click on Lookup and select the bank name from the drop down list of banks

10. Click on Search and then click on the branch name

11. Select the currency and transaction amount

12. Populate the purpose of funds and select if you want to add the beneficiary to the payee list

13. Click Next and accept the transaction charges

14. Click Next and input the OTP

15. You will see a confirmation screen of successful EFT
How to do a real-time gross settlement (RTGS)

1. Visit www.absa.co.ug and logon to internet banking

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. Go to Transfer & Payments tab

6. Select the source/transactional account

7. Under "Real Time Gross Settlement", select New Payee or the name of an already saved payee and click Next

8. For a new payee, populate the customer's name,account number and physical address

9. Under "Beneficiary Bank", Click on Lookup and select the bank name from the drop down list of banks

10. Click on Search and then click on the branch name

11. Select the currency and transaction amount

12. Populate the purpose of funds and select if you want to add the beneficiary to the payee list

13. Click Next and accept the transaction charges

14. Click Next and input the OTP

15. You will see a confirmation screen of successful RTGSs
How to do an international transfer

1. Visit www.absa.co.ug and log onto internet banking

2. Enter username and password

3. Click login

4. Enter the answer to the Secret Question and click Next

5. Go to Transfer & Payments tab

6. Select the source/transactional account

7. Under "International Funds Transfer", Select New Payee or the name of an already saved payee and Click Next

8. For a new payee,Populate the customer's name,IBAN/account number,physical address and country of residence

9. Under "Beneficiary Bank", input the SWIFT code and Click on verify

10. Populate the intermediary bank swift code and click on "Verify"

11. Select the currency and transaction amount

12. Populate the purpose of funds and select who will bear the transaction costs(sender or beneficiary)

13. Choose if you want to add the beneficiary to the payee list and Click Next to accept the transaction charges

14. Click Next and input the OTP

15. You will see a confirmation screen of successful International Transfer

How to pay your Absa credit card and pay your tax online

How to pay your Absa credit card
Visit www.absa.co.ug and log onto internet banking

Enter username and password

Click login

Enter the answer to the Secret Question and click Next

Go to "Pay my utility bills"

Select your card under "Absa Card" or select New Payee and input the card number

Click Next

Select the transaction amount to pay

Click next

Select the source account to be debited, confirm details and click next

An OTP will be sent to you to validate and then the transaction will be successful.
How to pay your tax online
Visit www.absa.co.ug and logon to internet banking

Enter username and password

Click login

Enter the answer to the Secret Question and click Next

Go to "Pay my utility bills"

Select New payee and select Taxes/Fees

Select Uganda Revenue Authority

Input the Payment Reference number and clik Next

Transaction amount tagged to the payment reference number is displayed

Click next

Select the source account to be debited, confirm details and click next

An OTP will be sent to you to validate and then the transaction will be successful

Need more help?

Call us on:
0800 222 333 (Toll Free)
+256 (0) 312 218 348 (Network charges apply)

Email us:

absa.uganda@absa.africa