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Mobile banking app help guides

How to download the app and register

Download the Absa Uganda Mobile App, register yourself and access various banking functions.

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How to add a beneficiary

Add a beneficiary for fund transfer, electricity, DSTV and more.

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How to purchase electricity

We show you easy steps to buy electricity on the app for yourself or a beneficiary.

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How to transfer
funds

With the app, you can transfer funds to another Absa account or between your own accounts. Discover how.

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How to register and use the app

How to register (new user)

1. Download Absa Uganda Mobile App via Google Play Store or Apple store

2. Open the App on your device

3. Click register(extreme top right)

4. Enter your details and click next

5. Enter bank details and click next

6. You receive an OTP via SMS

7. Enter the OTP

8. Create an online banking username

9. Create an online banking password

10. You will see a confirmation screen
How to request a statement

1. Open the Absa Uganda Mobile App on your device

2. Login

3. Tap the account whose transaction history you want to view

4. The account's transaction history will be displayed

5. You can filter the transactions by date/amount range
How to locate a branch or ATM

1. Open the Absa Uganda Mobile App on your device

2.Click on the 3 bars at the extreme top left

3. Select ATM & Branch Locator

4. Select either ATM or Branch

5. The ATM/branch locations are displayed

6. You can also use the Search option to narrow down the ATM/Branch search
How to enable fingerprint log in

1. Open the Absa Uganda Mobile App on your device

2. Login

3. Select the 'More' option on the bottom right of the screen

3. Go to Settings

4. Select "Enable Fingerprint"

5. You are prompted to place your Finger on your phone's fingerprint sensor. Note:Fingerprint Log in must already be enabled on your phone before you can enable it on the Absa Mobile Banking app

6. After placing your finger on your phone fingerprint sensor, a notification is displayed letting you know that biometric login has been successfully enabled

7. To disable Fingerprint log in, go to Settings and uncheck the option "Enable Fingerprint Login"

How to add a beneficiary

Airtime top up

1. Open the Absa Uganda Mobile App on your device

2. Login

3. Click on More

4. Select "Beneficiaries"

5. Select Add new beneficiary

6. Select Buy Airtime

7. Input the mobile number, network operator and beneficiary nick name

8. Review and input the OTP to confirm and save recipient
Electricity

1. Open the Absa Zambia Mobile App on your device
2. Login
3. Select 3 lines at the top left of the screen
4. Select Manage Recipients
5. Select Add new recipient
6. Select Buy Airtime
7. Select Network operator (Mascom/Orange/Bemobile)
8. Input cell number and recipient nickname
9. Review and save recipient
DSTV

1. Open the Absa Tanzania Mobile App on your device
2. Login
3. Select the 3 lines at the top left of the screen
4. Select Manage Recipients
5. Select Add new recipient
6. Select Bill Payment
7. Select Television Subscription as bill type
8. Select Multichoice - DSTV
9. Enter smart card number and recipient nickname
10. Select next
11. Select save
12. Enter and confirm OTP
13. You will see a confirmation screen
Fund transfer to an Absa account

1. Open the Absa Tanzania Mobile App on your device
2. Login
3. Select the 3 lines at the top left of the screen
4. Select Manage Recipients
5. Select Add new recipient
6. Select Domestic Absa Account
7. Enter branch name, account number, account holders name and recipient nickname
8. Select next
9. Review and save
10. Enter OTP and comfirm
11. You will see a confirmation screen

How to purchase electricity

How to buy electricity

1. Open the Absa Uganda Mobile App on your device
2. Login
3. Select Pay Bill icon
4. Select registered biller
5. Select account to debit from and enter amount to top up
6. Select next
7. Review bill and confirm payment
8. Confirmation screen
9. You receive a token via SMS

How to do a fund transfer

How to do a fund transfer (Absa to Absa)

1. Open the Absa Uganda Mobile App on your device
2. Login
3. Select 'Transfers' icon at the bottom of the screen
4. Select Absa to Absa
5. Select account to transfer from, select account to transfer to, enter amount, enter reference and click next
6. Confirm transfer
7. You will see a confirmation screen

Need more help?

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Toll Free: 0800 222 333
Tel: +256 (0) 312 218 348

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Sitemap | Absa Bank Uganda Limited, company registration number 4227. Registered Office: Plot 16 Kampala Road, P.O. Box 2971, Kampala, Uganda. Absa Bank Uganda Limited is regulated by the Bank of Uganda. Customer deposits are protected by the Deposit Protection Fund of Uganda.

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