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Hello Money help guides

With Hello Money, it's easy to send cash, buy airtime, transfer funds and buy electricity from your mobile phone. We show you how to register and do these transactions and more with our quick and easy help guides.

How to register and use Hello Money

Follow the easy steps to register, reset your password and request statements.

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How to add a beneficiary

Add a beneficiary for fund transfers, electricity purchases, airtime top ups and more.

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How to buy electricity and airtime

We show you easy steps to buy electricity and top up airtime on Hello Money.

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How to transfer funds and send cash

You can use Hello Money to send cash and to transfer funds to an Absa account or mobile wallet.

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How to register and use Hello Money

How to register (new user)

1. Dial *233#

2. Select Language(English or Swahili)

3. Select the self registration option

4. Enter account number

5. Press 1 to accept Terms and Conditions

6. Enter date of birth details as requested

7. Enter card number digits as requested

8. Enter debit card’s expiry date

9.Receive confirmation screen of successful registration

10. Temporary mobile banking pin will be sent to your device via SMS
How to change PIN

1. Dial *233#

2. Select 1 for "Forgot PIN"

3. Input "1" to continue

4. Input your account number and other personal details as requested(details pertaining to your date of birth and debit card details)

5. Input the new PIN and confirm.

6. Your PIN is successfully changed.
How to request a statement

1. Dial *233#

2. Select Banking services

3. Select Mini statement

4. Select Account number

5. Account mini statement details are displayed

How to add a beneficiary

M-wallet

1. Dial *233#

2. Enter PIN

3. Select the ‘M-Wallet’ option from list

4. Select Funds Transfer to "Airtel Money" or "MTN Mobile Money"

5. Select if you are sending money to your own number or another number

6. Select option 3: New Beneficiary

7. Select the Mobile Money Operator

8. Input beneficiary mobile number

9. Press 1 to confirm
Electricity

1. Dial *233#

2. Enter PIN

3. Select option 2: Pay bills

4. Select register a biller

5. Select the biller(Input ## to view the next screen of billers)

6. Enter meter number

7.Enter biller nick name

8. Press 1 to confirm

9. You will see a confirmation screen
Fund transfer an Absa account

1. Dial *233#

2. Enter PIN

3. Select option 3: Funds transfer

4. Select register beneficiary

5. Select Absa account

6. Enter beneficiary account number

7. Enter beneficiary nick name

8. Press 1 to confirm

9. You will se a confirmation screen

How to buy electricity and top up airtime

How to buy electricity

1. Dial *233#

2. Enter your PIN

3. Select option 2: Pay bills

4. Select to pay a registered biller(existing payee) or pay one time(new payee)

5. Select the biller (Input ## to view the next screen of billers)

6. Enter bill amount

7. Select the account to be debited

8. Press ## to proceed

9. Press 1 to confirm transaction

10. You see a confirmation screen.

11. You receive a token via SMS
How to top up airtime

For your own number:

1. Dial *233#

2. Enter PIN

3. Select option 6: Buy Airtime Top up

4. Select operator (Airtel/MTN/Africell/UTL)

5. Select to purchase airtime for your number

6. Select if it's a one-time/first-time transaction or to an existing beneficiary

7. Enter the mobile number if it's a one-time transaction

8. Enter airtime amount

9. Select the transaction Account

10. Press 1 to confirm details

11. You will see a confirmation screen

For another number:

1. Dial *233#

2. Enter PIN

3. Select option 6: Buy Airtime Top up

4. Select operator (Airtel/MTN/Africell/UTL)

5. Select to purchase airtime for Other Number

6. Select if it's a one-time/first-time transaction or to an existing beneficiary

7. Enter the mobile number if it's a one-time transaction

8. Enter airtime amount

9. Select the transaction Account

10. Press 1 to confirm details

11. You will see a confirmation screen

How to transfer funds and send cash

How to CashSend

1. Dial *233#

2. Select the ‘Cash Send’ option from list

3. Enter beneficiary mobile number

4. Input the amount

5. Create a 4-digit custom PIN for the transaction

6. Confirm the 4-digit PIN created at step 5 by re-entering it

7. Confirm the transaction, and receive a confirmation note of the transaction. An SMS will be sent to the number with the details of the CashSend purchase.

8. Send the PIN separately to the recipient for security reasons
How to do a fund transfer (Absa to Absa)

1. Dial *233#

2. Enter PIN

3. Select option 3: Funds transfer

4. Select option: 1. To own Absa account 2. To other Absa account

5. Select registered (If beneficiary is on your list of payees) or unregistered (and input the account details)

6. Enter amount to be transferred

8. Select account to transfer from

9. Press 1 to confirm the transaction

10. A confirmation screen is displayed
How to transfer to mobile wallet

1. Dial *233#

2. Select the ‘M-Wallet’ option from list

3. Select Funds Transfer to "Airtel Money" or "MTN Mobile Money"

4. Select if you are sending money to your own number or another number

5. Select if this is a one-off transfer or a transfer to an existing beneficiary

6. Input the customer mobile number

7. Input the transaction amount

8. Select the account to be debited

9. Press 1 to confirm the transaction

Need more help?

Call:

Toll Free: 0800 222 333
Tel: +256 (0) 312 218 348

WhatsApp:

Abby: +256 707 433 433

Email:

absa.uganda@absa.africa

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Sitemap | Absa Bank Uganda Limited, company registration number 4227. Registered Office: Plot 16 Kampala Road, P.O. Box 2971, Kampala, Uganda. Absa Bank Uganda Limited is regulated by the Bank of Uganda. Customer deposits are protected by the Deposit Protection Fund of Uganda.

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