Digital Banking help

Step-by-step guides to help you to easily use our digital banking channels.

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Internet banking

Banking convenience is now just a click away.

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Mobile banking app

Do your banking on the fly from your phone.

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Abby

Meet Abby, your secure, smart digital assistant. 

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NovoFX

Make international payments any time, anywhere.

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Mobile Wallet

Available on internet banking, Hello Money and the mobile app.

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Tap into contactless card payment

Tap into contactless card payments. Make fast, easy and safe payments with your contactless card wherever
you see the contactless symbol. Simply hold your card over the contactless-enabled POS terminal to pay for
everyday items. There’s no need to enter a PIN, swipe your card or sign a receipt

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Hello Money is fast, simple and secure banking from your mobile device without you even needing data. Just dial *233# and you’re in business.

  • Benefits of using Hello Money

     

    With Hello Money *233#, you will be able to:

    • View your account balances
    • Pay your bills
    • Transfer funds to and from mobile money (AIRTEL, MTN)
    • View your recent transactions
    • Transfer funds between Absa accounts
    • Check your account balances
    • Get mini statements
    • Buy airtime (AFRICELL, AIRTEL, MTN, UTL)
    • Buy mobile data (AFRICELL)
    • Do CashSend
  • Register now

     

    If you have a debit card:

    • Dial *233# on your phone
    • Follow the prompts

    If you don't have a debit card:

    • Visit your nearest branch to sign up
  • How to send cash with Hello Money

    hello money to register - infographic

Send cash to any person across the country quickly and easily with CashSend. The person receiving the money does not need to have a bank account and can withdraw funds from any Absa ATM.

  • Special features

     
    • Send money across the country to family members or friends quick and easy.
    • The person receiving the funds does not need to have a bank account.
    • Withdrawal of funds is done at any Absa ATM without using a card.
    • CashSend is a safe way to send money to anyone in Uganda quickly and conveniently.
  • How to send money at the ATM

     

    Sending money is easy and only takes a few minutes by following these easy instructions.

    • An Absa customer inserts their ATM card into any Absa ATM and selects the 'More Services' option.
    • Select the 'Money Voucher' option.
    • Enter the amount you wish to send.
    • Create a 4-digit 'Voucher PIN' (you will have to enter this twice).
    • Select the option to enter a phone number and enter the recipients’ mobile phone number. Or you can opt to proceed without entering a recipient’s phone number.
    • Conclude the transaction.
    • Take and retain the receipt as proof of the transaction.
    • Tell the recipient what the 4-digit 'Voucher PIN' is and, if you opted not to enter their mobile phone number, ensure you tell the recipient the 'Voucher Number' (located on the receipt)
  • How to send cash with Hello Money

    1. Dial *233# and enter your 4-digit PIN.
    2. Select option 4 for CashSend.
    3. Enter recipient’s phone number.
    4. Enter amount.
    5. Select account number to be debited.
    6. Create a recipient PIN for the transaction.
    7. Confirm to complete the transaction.
  • How to receive money

    If the sender entered the mobile phone number of the recipient, the recipient will receive an SMS from Absa.

    • The SMS will contain the following information:
      • A message informing the recipient that money has been sent to them and is ready for collection
      • A unique 8-digit 'Voucher Number'
      • The recipient will go to any Absa ATM and select the 'Cardless services' option
    • The recipient will enter:
      • The 8-digit 'Voucher number' (from the Absa SMS or as given to them by the sender)
      • The 4-digit 'Voucher PIN' (as communicated by the sender) 
    • The full amount of money will be dispensed
  • How to receive cash via an Absa ATM

    hello money to receive - infographic
  • What you can do

     

    With your Absa Visa Debit Card you can access services from any Visa outlet anytime, anywhere across the world. We have 69 ATMs countrywide.

     

    In addition to cash withdrawals, our ATMs can be used for the following:

    • Cash withdrawals
    • Balance enquires
    • View or print mini statements
    • PIN change - it's quick and secure
    • CashSend – sending and receiving money via ATM
  • How to deposit cash using a debit card

  • How to make a cardless ATM cash deposit

  • Find our intelligent ATMs

     

    Deposit cash at the following intelligent ATMs:

    • Abaita Ababiri
    • Acacia mall branch
    • Entebbe Kitooro branch
    • Hannington Road
    • Jinja branch
    • Kampala Road
    • Kansanga branch
    • Kawempe branch
    • Kireka branch
    • Lugogo branch
    • Luwum Street branch
    • Mbale branch
    • Mbarara branch
    • Mukono branch
    • Ndeeba branch
    • Ntinda branch
    • Parliament Avenue
    • Shauriyako branch
    • Tankhill Muyenga
    • Wandegeya branch
Need more help?

Call us on:
0800 222 333 (Toll Free)
+256 (0) 312 218 348 (Network charges apply)

Chat to Abby on WhatsApp:
+256 707 433 433

Email us:
absa.uganda@absa.africa