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Step-by-step help guides for Internet Banking

  • How to do a fund transfer (Absa to Absa)

    1. Visit www.absa.co.ug and logon to internet banking
    2. Enter username and password
    3. Click log in
    4. Enter the answer to the Secret Question
    5. Select 'transfer and payment' tab
    6. Select account you want to transfer funds from and payee
    7. For a registered payee, enter amount, payment description and click next (For a new payee, enter customer details and follow the next steps)
    8. Review and confirm transaction details
    9. Enter OTP and you will get a confirmation screen

  • How to do bank to wallet transfers

    1. Visit www.absa.co.ug and logon to internet banking
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. Go to "Pay my utility bills" 
    6. Select New payee and select Mobile Wallet
    7. Select either "Funds Transfer to Airtel Money" or "Funds Transfer to MTN Mobile Money"
    8. Select to send to your mobile number or another mobile number
    9. Enter mobile number/Verify your mobile number when displayed
    10. Add to payee list if you wish
    11. Click Next and select the Source account and  Enter amount
    12. Click next
    13. Confirm details and click next
    14. An OTP will be sent to you to validate and then the transaction will be successful.

  • How to do an electronic fund transfer (EFT)

    1. Visit www.absa.co.ug and logon onto internet banking
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. Go to Transfer & Payments tab
    6. Select the source/transactional account
    7. Under "Electronic Funds Transfer", Select New Payee or the name of an already saved payee and Click Next
    8. For a new payee,Populate the customer's name,account number and physical address
    9. Under "Beneficiary Bank", Click on Lookup and select the bank name from the drop down list of banks
    10. Click on Search and then click on the branch name
    11. Select the currency and transaction amount
    12. Populate the purpose of funds and select if you want to add the beneficiary to the payee list
    13. Click Next and accept the transaction charges
    14. Click Next and input the OTP
    15. You will see a confirmation screen of successful EFT

  • How to do a real-time gross settlement (RTGS)

    1. Visit www.absa.co.ug and logon to internet banking
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. Go to Transfer & Payments tab
    6. Select the source/transactional account
    7. Under "Real Time Gross Settlement", select New Payee or the name of an already saved payee and click Next
    8. For a new payee, populate the customer's name,account number and physical address
    9. Under "Beneficiary Bank", Click on Lookup and select the bank name from the drop down list of banks
    10. Click on Search and then click on the branch name
    11. Select the currency and transaction amount
    12. Populate the purpose of funds and select if you want to add the beneficiary to the payee list
    13. Click Next and accept the transaction charges
    14. Click Next and input the OTP
    15. You will see a confirmation screen of successful RTGSs

  • How to do an international transfer

    1. Visit www.absa.co.ug and log onto internet banking
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. Go to Transfer & Payments tab
    6. Select the source/transactional account
    7. Under "International Funds Transfer", Select New Payee or the name of an already saved payee and Click Next
    8. For a new payee,Populate the customer's name,IBAN/account number,physical address and country of residence
    9. Under "Beneficiary Bank", input the SWIFT code and Click on verify
    10. Populate the intermediary bank swift code and click on "Verify"
    11. Select the currency and transaction amount
    12. Populate the purpose of funds and select who will bear the transaction costs(sender or beneficiary)
    13. Choose if you want to add the beneficiary to the payee list and Click Next to accept the transaction charges
    14. Click Next and input the OTP
    15. You will see a confirmation screen of successful International Transfer

  • How to purchase electricity

    1. Visit www.absa.co.ug and logon to internet banking
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question
    5. Select 'pay my utility bills' on the right of the screen
    6. Select payee, click next and enter amount (for registered biller)
    7. For a new payee, select electricity under biller type and select  Umeme as the biller
    8. Enter meter number and payee nickname
    9. Enter amount and click next
    10. Review and confirm transaction details
    11. Enter OTP and you will get a confirmation screen

  • How to register (new user)

    Personal

    1. Visit www.absa.co.ug
    2. Click on "Register Now"
    3. Enter customer information and accept the terms and conditions 
    4. Customer receives OTP via SMS 
    5. Enter OTP and click next
    6. Create username and password and your set of secret questions and answers
    7. Click next
    8. Confirmation screen 

     

    Business

    1. Visit www.absa.co.ug
    2. Go to "Business Banking" section on the right side
    3. Click "Pre-registered customer fulfillment"
    4. Enter customer information and accept the terms and conditions 
    5. Customer receives OTP via SMS 
    6. Enter OTP and click next
    7. Create username and password and your set of secret questions and answers
    8. Click next
    9. Confirmation screen 

  • How to manage beneficiaries

    1. Visit www.absa.co.ug
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. Go to Transfer & Payments tab
    6. Click on Manage My Payee(Right hand side)
    7. Your list of saved beneficiaries is displayed. Click on any of them to delete or edit the details
    8. To save a new beneficiary, click on "Add payee"
    9. Select the Transaction type under which you want to save the payee
    10. Populate the payee details
    11. Input the OTP
    12. The beneficiary is saved!

  • How to obtain statements

    1. Visit www.absa.co.ug
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. Go to Account & Transactions tab
    6. Click on the account number whose statement you want to view                                           
    7. Click on Account Activity/e-statement
    8. Select the statement duration and click Search                               
    9. Click on the PDF/Excel option at the top to download this statement to your device

  • How to obtain proof of payment

    1. Visit www.absa.co.ug
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. Go to Transfer & Payment
    6. Click on View Payments History(right side of the page)
    7. Select the Transaction Type. Any successful payment will have the option “Generate” on the extreme right.
    8. Click on Generate and Click on Download.
    9. The payment will be downloaded in PDF onto your device.

  • How to download and view account confirmation letter

    1. Visit www.absa.co.ug and go to internet banking
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. Go to Transfer & Payments tab
    6. Click on Account Confirmation Letter (Right-hand side)
    7. The Account details are displayed. Click on "Review and Download"
    8. The Account Confirmation page is displayed
    9. Click on Download for the Account Confirmation Letter to be downloaded to your Device in PDF.

  • How to manage standing instructions

    1. Visit www.absa.co.ug
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. Go to Transfer & Payments tab
    6. Click on Manage Standing Instruction (right-hand side)
    7. Your existing standing instructions are displayed. Click on any of them to delete or edit the details
    8. To create a new standing instruction, click on "Set up a standing instruction"
    9. Select the Source Account
    10. Select the beneficiary (This is either to an existing beneficiary or a new beneficiary)
    11. For a new beneficiary, please go the Transaction Type and click on "New Payee". Click "Next" 
    12. Populate the payee details
    13. Under the "Transfer Date" option, select "Recurring Transfer"
    14. Select the First Payment Date and the Frequency of the transfers
    15. Choose when the transfers should stop and select to save the beneficiary on your list of payees
    16. Click Next and Confirm
    17. Enter OTP
    18. The standing Instruction is set up

  • How to manage payee (business)

    1. Visit www.absa.co.ug and login to internet banking
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. Go to Transfer & Payments tab
    6. Click on Manage My Payee(Right hand side)
    7. Your list of saved beneficiaries is displayed. Click on any of them to delete or edit the details
    8. To save a new beneficiary, click on "Add payee"
    9. Select the Transaction type under which you want to save the payee
    10. Populate the payee details
    11. Input the OTP
    12. The beneficiary is saved!

  • How to manage transaction workflow (business)

    1. Visit www.absa.co.ug and logon to internet banking
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. The first signatory initiates a transaction and inputs an OTP to complete it
    6. The 2nd user logs into internet banking
    7. Go to Dashboard
    8. Select Pending Activation from dropdown                              
    9. Select the transaction to be authorised from list and click on "Authorise"

  • How to download and view letter of credit

    1. Visit www.absa.co.ug and logon to internet banking
    2. Enter username and password
    3. Click login
    4. Enter the answer to the Secret Question and click Next
    5. Go to the Customer Service Tab
    6. Click on "Letter of Credit" (Right-hand side)
    7. Click on "Download The Letter of Credit Form"
    8. The Letter of Credit is downloaded to your device in PDF.

     

Need more help?

Call us on:
0800 222 333 (Toll Free)
+256 (0) 312 218 348 (Network charges apply)

Email us:

absa.uganda@absa.africa